Administration
How to update your profile information?How to Manage Your Billing Details?Research Projects
What are Research Projects?How to add a new participant?How to edit a participant?Transcription
Can I send a personalized template?Do you have any examples of transcriptions in Spanish?Do you transcribe and/or translate in other languages?Accepted File Formats for TranscriptionWhat is speaker tracking?What are timestamps?What is the difference between non-verbatim and strict verbatim?What is your standard turnaround time?What is your rush turnaround time?What is de-identification?Translation
How much do you charge for a translation service?How do you guarantee translation accuracy?What languages do you translate?If I need a certificate, can you provide one?How to request a translation?How to download a translation?Platform Navigation
How do I set up an account?I forgot my password, can you help?Should I create a separate request for each file or can I upload multiple files at once?How to request a Transcript - Step-by-Step GuideHow to download a ticket - Step-by-Step GuideSecurity and Confidentiality
Is Landmark secure?Can you sign a Confidentiality Agreement?How can I delete my files from your platform?I need a Non-Disclosure Agreement, do you have one?Pricing and Payment
I need a custom quote for my research projectDo you have volume discounts?Where do I pay my invoice?Selecting a Payment MethodRequesting an InvoiceHow to Pay OnlineHelpful Articles
Importing Documents in Nvivo10 in 3 minutesUsing AtlasTI for qualitative data analysisQuick Guide to Data De-IdentificationHow to Manage Your Billing Details
Your billing information is key to ensuring a smooth and uninterrupted experience with our services. To review or update your billing details, please follow the steps below:
1 Locating Billing Details
- Access the Administration Panel: Look to the lower left-hand side of your screen to find the "ADMINISTRATION" section.
- Open 'Billing Details': Click on the "Billing Details" option. This will direct you to a page where your current billing information is displayed.
2 Reviewing Current Billing Information
- Examine Billing Information: On the "Billing Details/Information" page, you will find all your billing-related information, such as 'Preferred Billing Frequency', 'Billing Method', 'Bill to Name', and 'Billing Address', along with the 'Date of Last Invoice', 'Payment Terms', and 'Current PO Number in Use'.
- Check Additional Notifications: Review the email addresses listed under 'Billing Email CC' to ensure that all relevant parties receive billing notifications.
3 Editing Billing Information
- Initiate Editing: If you need to update any information, click the "Edit My Billing Information" button typically located at the bottom of the page.
- Update Details: In the editable fields, you can make changes to your preferred billing frequency, method, names, addresses, payment terms, PO numbers, and add or remove CC'd email addresses for billing notifications.
4 Saving the Updated Information
- Confirm Accuracy: After making the necessary changes, double-check to ensure all information is correct.
- Save Changes: Click the save button (not visible in the image) to apply and save your updated billing details.
