Administration
How to update your profile information?
How to Manage Your Billing Details?
Research Projects
What are Research Projects?
How to add a new participant?
How to edit a participant?
Transcription
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Accepted File Formats for Transcription
What is speaker tracking?
What are timestamps?
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your rush turnaround time?
What is de-identification?
Translation
How much do you charge for a translation service?
How do you guarantee translation accuracy?
What languages do you translate?
If I need a certificate, can you provide one?
How to request a translation?
How to download a translation?
Platform Navigation
How do I set up an account?
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to download a ticket - Step-by-Step Guide
Security and Confidentiality
Is Landmark secure?
Can you sign a Confidentiality Agreement?
How can I delete my files from your platform?
I need a Non-Disclosure Agreement, do you have one?
Pricing and Payment
I need a custom quote for my research project
Do you have volume discounts?
Where do I pay my invoice?
Selecting a Payment Method
Requesting an Invoice
How to Pay Online
Helpful Articles
Importing Documents in Nvivo10 in 3 minutes
Using AtlasTI for qualitative data analysis
Quick Guide to Data De-Identification
I need a Non-Disclosure Agreement, do you have one?
Landmark Associates is not only an approved vendor with signed Business Associate Agreements (BAA) with prestigious research universities but also your adaptable partner for bespoke project needs.
For seamless project collaboration, you can request our standardised BAA and agreement templates or choose to send your own. We’re committed to providing flexible solutions and supportive documentation to streamline your research process. Enhance your project with our tailored assistance today.
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