Administration
How to update your profile information?How to Manage Your Billing Details?Research Projects
What are Research Projects?How to add a new participant?How to edit a participant?Transcription
Can I send a personalized template?Do you have any examples of transcriptions in Spanish?Do you transcribe and/or translate in other languages?Accepted File Formats for TranscriptionWhat is speaker tracking?What are timestamps?What is the difference between non-verbatim and strict verbatim?What is your standard turnaround time?What is your rush turnaround time?What is de-identification?Translation
How much do you charge for a translation service?How do you guarantee translation accuracy?What languages do you translate?If I need a certificate, can you provide one?How to request a translation?How to download a translation?Platform Navigation
How do I set up an account?I forgot my password, can you help?Should I create a separate request for each file or can I upload multiple files at once?How to request a Transcript - Step-by-Step GuideHow to download a ticket - Step-by-Step GuideSecurity and Confidentiality
Is Landmark secure?Can you sign a Confidentiality Agreement?How can I delete my files from your platform?I need a Non-Disclosure Agreement, do you have one?Pricing and Payment
I need a custom quote for my research projectDo you have volume discounts?Where do I pay my invoice?Selecting a Payment MethodRequesting an InvoiceHow to Pay OnlineHelpful Articles
Importing Documents in Nvivo10 in 3 minutesUsing AtlasTI for qualitative data analysisQuick Guide to Data De-IdentificationIs Landmark secure?
Yes, at Landmark Associates, we believe that security and privacy are fundamental human rights. This core belief is the cornerstone of our operations, guiding every decision and action we take as a company. Our commitment to these principles is unwavering, and we implement security and privacy by default in all our processes and systems.
Our system's architecture is meticulously crafted, drawing from the best practices of other leading technology firms. This approach ensures that we provide our clients with the most secure and private environment for their data. We understand the importance of safeguarding sensitive information, particularly in the realm of research and data management.
To achieve this, we employ advanced encryption protocols, rigorous access controls, and continuous monitoring to protect against unauthorized access and data breaches. Our privacy measures are equally comprehensive, ensuring that personal information is handled with the utmost care and confidentiality.
Furthermore, our team stays abreast of the latest developments in cybersecurity and data protection, regularly updating our systems to counter new threats and vulnerabilities. We also conduct frequent audits and reviews to maintain the highest standards of security and privacy.
In essence, by choosing Landmark Associates, our clients can rest assured that their data is not only in capable hands but is also protected by a system built on a foundation of security and privacy as inalienable rights."